Refund policy

MADE TO ORDER

Every Moon Basin world is printed and sewn after you order it. Nothing is held in stock. That is what makes them what they are, and it is also why the terms below are what they are.

 

NO RETURNS OR EXCHANGES

We do not accept returns or exchanges for fit, for size, or for change of mind. Because each shirt is made for a single order, a returned shirt cannot be resold to anyone else.

 

Please use the size guide on the product page before you order. The measurements are laid flat, in inches and centimetres. If you are between sizes, measure a shirt you already own and compare.

 

This does not limit any rights you have that cannot be excluded under the law that applies to your order.

 

WHAT WE REPLACE, FREE

If your shirt arrives with a genuine production fault, we replace it at no cost to you. That covers printing faults such as smearing, banding, missing ink or a misprinted panel; damage in transit; the wrong item, the wrong size or the wrong world; and stitching faults, holes or open seams.

 

Email info@moonbasin.com within 30 days of delivery with your order number and clear photos of the problem in daylight, showing both the whole shirt and a close view of the issue. We will sort it out. Please do not send anything back unless we ask you to.

 

WHAT IS NORMAL, AND NOT A FAULT

All over printing is not an exact science, and we would rather tell you that up front than argue about it later.

 

Seams and alignment. Each panel is printed flat, then cut and sewn by hand. The artwork will not line up perfectly across the shoulder, sleeve and side seams, and the alignment differs from one shirt to the next. Two shirts of the same world will not be identical. This is normal for cut and sew all over print and it is not a defect.

 

Colour and hand feel. Cotton takes ink with a natural matte finish. Dark and heavily saturated areas can look more muted in person than they do on a backlit screen, and can feel firmer when new. Screens vary, and no screen is a proof.

 

Placement. Print placement can shift by up to about an inch, which is within normal production tolerance.

 

Size. Garment measurements can vary slightly between individual shirts.

 

None of the above qualifies for a replacement.

 

LOST IN TRANSIT

If tracking has not updated and your package has not arrived, contact info@moonbasin.com no later than 30 days after the estimated delivery date. We may ask you to confirm your address and to check with your local carrier first. Where tracking shows the package was delivered, please check around the delivery location and with your carrier. A replacement is not guaranteed once tracking confirms delivery.

 

WRONG ADDRESS AND UNCLAIMED PACKAGES

You are responsible for entering a complete and correct shipping address. If an order comes back to us because the address was wrong or because it went unclaimed, we can send it again once you cover the cost of reshipping it.

 

CANCELLATIONS

Orders go into production quickly. If you need to cancel, email info@moonbasin.com as soon as you can. We will cancel it if production has not started. Once it has, we cannot.

 

QUESTIONS

info@moonbasin.com